We would like to fix this and explain everything to you. We highly regret the inconvenience this cause you. Literally calling back today to have them close the entire account and cash out what I’ve paid into it. Through this form of payment, transactions can be sent or received quickly just by using your phone. The customer service team is available: Monday to Friday, 8:00 a.m. Your User ID will be sent to the matched email address. Instead of letting me validate myself another way in order to be able to access the money IVE been paying into so I can get some medical things taken care of, they said they’d have to email me a form and I’d then have to take my own time to go get it notarized and mail it back to them. Make fast, secure and hassle-free payments for your personal use BenefitPay is an app that caters to your need for safe and seamless transactions, without the use of cash or cards. Enter the email address you have provided for your BenefitWallet account. I had an HSA opened via my company and after 6 months still hadn’t received my card nor any information from here - called customer service and they proceeded to tell me that my address on file with them wasn’t what I was providing despite it being where I’ve lived since before I started at my current job and is the address my job has on file for me. TERRIBLE company and customer service- if I could give 0 stars I would.

Benefit wallet